We offer FREE Worldwide Shipping.
Orders take about 3-6 business days to process and are shipped by our fulfillment centers in United States, Asia Pacific, Europe and South America
You will receive your order within 15-25 Business Days. We are aware that slow shipping is a part of our customer experience but is a sacrifice we are willing to make so we can offer you such a diverse collection of goods curated by our designers around the world.
The items in our collections can come from different suppliers and in some cases will be shipped in separate packages with different tracking numbers.
A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.
We offer immediate order cancellations up to a limit of 24 hours after purchasing - so if you change your mind within that time - send us message and we'll cancel and refund you as soon as we get your request.
INCORRECT SHIPPING INFORMATION
Please carefully enter your shipping information at checkout , we are not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information.
If you realize you have made an error, e-mail us at firstname.lastname@example.org as soon as possible explaining the error and provide the correct information within 24 hours. However please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage.
DUTIES AND TAXES
Urban Heritage is not responsible and has no control on customs inspections or sudden changes in strict custom. These circumstances may, unfortunately, delay the shipping time of your order. Any customs, import duties, fees, taxes and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery). Customs policies vary between countries, please contact your local customs office for further information.